Where within many companies a constant stream of requests is sent from the business to the IT department, not everything can be dealt with at the same time. Recognizable to everyone, your important features will be picked up at a later stage. This is frustrating for every stakeholder. This is precisely why it is nice if users from within the business can create their own solutions more easily. So now just tackle problems yourself and simply create a solution. From an IT point of view, a facilitating role is sufficient to get people to work with it.